QUALITY SYSTEM INTELLIGENCE

Turn CAPA investigations into
traceable quality action

From recurring nonconformances to root-cause hypotheses, accountable actions, and effectiveness decisions, CAPA Investigator gives quality teams one disciplined operating structure.

Evidence gaps stay visibleQuality retains final authorityEnglish and Chinese outputs
ROOT CAUSE WORKSPACESTRUCTURED
5-Why for recurring training gaps
5 levelsReviewable cause chain
To verifyHypotheses stay hypotheses
3 / 20Missing training records identified in the example
5 levelsComplete 5-Why investigation chain
4 typesContainment through preventive action
130 daysCritical aging risk surfaced
BEFORE / AFTER

From an ambiguous issue to verifiable action

The clearest improvement is not more text. It is a single decision structure connecting root cause, ownership, completion criteria, and verification.

BeforeTraditional workflow
Fragmented records and manual judgmentRisk stays hidden
  1. 01Recurrence is visible, but the CAPA trigger is unclear
  2. 02Causes, assumptions, and evidence are mixed together
  3. 03Actions lack consistent owners and acceptance criteria
  4. 04Effectiveness reviews drift until overdue items reach a meeting
The outcome depends on individual experience, is difficult to hand off, and leaves “why this decision?” or “how do we prove it worked?” unanswered.
AfterStructured output
CAPA plan for an electronic training system
Action types separatedOwnership assignedCriteria measurableVerification executable
CORE CAPABILITIES

Three jobs that move CAPA forward

Every capability shown here comes from the existing cases: decide when to initiate, separate root cause from evidence, connect actions to verification, and surface management priorities.

01

Evidence-aware 5-Why

Build a layered cause chain while clearly marking every missing input as “To be verified.”

  • CAPA initiation decision
  • Hypothesis and evidence separation
  • Root-cause confirmation conditions
02

Action and verification design

Map containment, correction, corrective action, and prevention to owners, completion criteria, and verification.

  • Four action categories
  • SMART completion criteria
  • Waiting and verification windows
03

Status and aging control

Summarize open, closed, and overdue CAPAs, then identify the item that needs management attention.

  • Overdue-rate calculation
  • Aging risk tiers
  • Priority recommendations
HOW IT WORKS

Four steps to a stronger investigation

The workflow begins with observed facts and ends with human quality approval. The Skill structures the work; it does not replace compliance judgment.

STEP 01

State the facts

Provide what happened, frequency, scope, and the evidence already available.

STEP 02

Build the evidence chain

Separate observed facts, causal hypotheses, and materials that still need verification.

STEP 03

Connect the actions

Tie each measure to the root cause with an owner, due date, acceptance criteria, and verification method.

STEP 04

Verify and decide

Check records, tests, and recurrence, then route the conclusion to the CAPA Owner and QA.

USE CASES

Move quality work to its next decision

Built for everyday situations where teams need a shared view of evidence gaps, accountable actions, or management risk.

One structure from investigation to review

It does not make regulatory decisions for you. It makes the relationship between the issue, evidence, actions, and risk easier to inspect.

01
Recurring nonconformanceInitiation decision + 5-Why
Investigate
02
Electronic QMS changeAction plan + effectiveness check
Implement
03
CAPA portfolio reviewAging + overdue priority
Manage
CASE STUDIES

Real outputs across the CAPA lifecycle

Each example uses the same Skill for a different decision: establish causes, design actions, or set management priority. Select a screenshot to inspect the full result.

5-Why for recurring training gaps
Root cause

5-Why for recurring training gaps

Initiates CAPA after three recurrences and builds a process-control hypothesis chain without inventing evidence.

3 recurrences5-WhyEvidence to verify
CAPA plan for an electronic training system
Action & verification

CAPA plan for an electronic training system

Turns a system control gap and missing QA review into five accountable actions and measurable effectiveness criteria.

5 actions100% completeness targetMajor timing example
Priority review across three CAPAs
Status management

Priority review across three CAPAs

Calculates a 50% open-item overdue rate and elevates the 130-day item for immediate review.

2 open / 1 closed1 overdue55-day closure
RELIABILITY

Structured by design. Human by authority.

The output advances investigation and quality review. It does not automatically certify a root cause, declare effectiveness, or close a CAPA.

No invented evidence

Missing inputs remain explicitly marked for verification; hypotheses are not presented as facts.

Traceable decisions

Causes, actions, and effectiveness criteria remain connected and reviewable.

Human approval

The CAPA Owner and QA retain authority for effectiveness and closure decisions.

Bilingual consistency

English and Chinese examples use their corresponding prompts and runtime results.

TARGET USERS

Designed for everyday quality collaboration

Give investigators, process owners, and management one shared structure for facts, actions, and decisions.

QUALITY

QA & Quality Systems

Structure investigations, review evidence, and approve effectiveness conclusions.

OWNERSHIP

CAPA Owners

Coordinate causes, actions, deadlines, and cross-functional delivery.

OPERATIONS

Process & System Owners

Implement system or procedure changes and provide verification evidence.

REVIEW

Management Review Teams

Identify overdue, aging, and escalation priorities across the CAPA portfolio.

Start the next CAPA with a clear problem statement

Provide the issue, frequency, scope, and available evidence. CAPA Investigator helps turn them into a reviewable cause chain, action plan, or status summary.

View the workflow →